Terms and Conditions

1. Scope

These terms apply to all orders placed via the Hugo Selling online shop (“we”, “us”). You can reach us via the chat on your order page or on our Discord server. Different terms of the customer do not apply.

2. What we sell

We sell virtual goods for the Minecraft server HugoSMP, in particular in-game currency, spawners and items. Hugo Selling is an independent seller and is not affiliated with HugoSMP, Mojang or Microsoft. The goods only exist inside the game; they have no value outside of it and cannot be paid out.

The server operator can change, reset or remove in-game items and currency at any time (e.g. through wipes, updates or bans). We have no influence on this.

3. Conclusion of contract

The products in the shop are not a binding offer but an invitation to order. By clicking “Place order” you submit a binding offer. The contract is concluded when your payment has been confirmed and your order is shown as “Paid” on your order page. Contract languages are English and German.

4. Prices and payment

All prices are final prices in euros. Payment is made in advance by card or digital wallet (processed by Stripe) or by cryptocurrency (processed by NOWPayments). For crypto payments, the amount in the chosen currency is calculated by NOWPayments at the time of payment. Orders that are not paid in full will not be delivered.

5. Delivery

Delivery is done personally in-game to the Minecraft name you entered at checkout. After payment, a chat opens on your order page. Message us there once you are online on HugoSMP; we will then send you a teleport request (TPA) or transfer the money to you. We usually deliver within a few hours of you being reachable in-game.

You are responsible for entering your name correctly. Corrections are possible free of charge before delivery. If an item cannot be delivered (e.g. sold out), we will refund the amount paid.

6. Your responsibility

You are responsible for making sure that buying and using the goods is in line with the rules of the HugoSMP server. We are not liable for measures taken by the server operator after delivery.

7. Right of withdrawal

Consumers have a statutory right of withdrawal. For details see our withdrawal notice. You can withdraw online at any time using the withdrawal function.

8. Warranty and liability

The statutory warranty rights apply. We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are only liable for the breach of essential contractual obligations, limited to the typical, foreseeable damage. Liability under the Product Liability Act remains unaffected.

9. Chargebacks

If you reverse a payment without justification (chargeback), we may refuse further orders and claim the resulting costs.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer protection rules of the country where you live remain unaffected. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.